CRM Data Analyst W - M - D H/F - 21

CRM Data Analyst (W/M/D)

Contract Type

Permanent

Country

FRANCE

Location

Corcelles les Citeaux

Your opportunity

Make a real impact by driving how we engage customers through smart CRM, quality data, and insights. You'll own Dynamics 365, elevate data quality, and partner with global Sales, Marketing and Services teams. A role for someone who loves connecting tech, data, and business to fuel Customer Experience

Your Mission

CRM Ownership & Data Quality

- Administer and improve CRM objects, workflows, access; drive data quality actions (dedupe, standardize, enrich) across accounts/contacts/leads/opportunities/installed base.
- Define and track data quality KPIs; coordinate remediation with Sales regions and align process-es with CM&E global roles.

Analytics, Dashboards & Insights

- Build and maintain Power BI dashboards and self service datasets; translate business questions into actionable insights.
- Ensure governance of data flows with clear report and dataset ownership.

Customer Experience (CX) Program Support

- Consolidate CX data (NPS/CSAT, tickets, verbatims) to identify trends and performance drivers.
- Co design improvement actions with business teams and track impact in Power BI.

Business Partnering & Process Improvement

- Collaborate with Regions, Marketing & Services to validate data, harmonize definitions, and em-bed best practices.
- Support adoption and drive automation (Power Automate/AI) to reduce manual work and boost efficiency.

Your Profile

- Degree in Business/Data/Engineering
- min 3 years CRM/Analytics experience
- strong communication & global mindset for business partnering
- fluent English
- occasional travel

Must have

- Microsoft Dynamics 365 expertise
- Data quality & analysis
- Excel/Power BI
- Interest in AI/automation

Nice to have

- CX experience
- SQL/Python/Snowflake
- Customer Management process knowledge